Orders and Returns

Vendor Return Policies

• In general, most vendors accept returns for unused, unopened items within 7 days of receipt.
• Digital goods (manuals, instructions, etc.) are generally non-returnable unless incorrect or damaged.
• Refunds are issued once the returned item is received and inspected by the vendor.

Return Process

1. Contact the Vendor: To request a return or exchange, please reach out directly to the vendor via their store page or contact@flipbricks.com if the vendor cannot be contacted.
2. Return Shipping: Buyers are generally responsible for return shipping costs, unless the item is damaged or incorrect.
3. Refunds: Once the vendor receives and processes your return, a refund will be issued via the original payment method.

Dispute Resolution

• If you are unable to resolve an issue with the vendor, FlipBricks can mediate disputes. However, we are not liable for the actions of vendors.
• FlipBricks reserves the right to remove any vendor or product from the marketplace if we find repeated or serious violations of our policies or customer complaints.

Vendor Responsibilities

• Vendors are required to clearly communicate their return policies on their store page.
• Vendors must ensure that returns are processed promptly and in accordance with their stated return policy.
• FlipBricks is not responsible for refunds or returns related to vendor transactions and acts only as an intermediary.

If you are a vendor, you must ensure that:

• You provide clear communication to buyers regarding the status of returns and exchanges.
• Your return policy is clearly displayed on your store page.
• You handle returns, exchanges, and refunds in a timely and professional manner.

Customer Guidelines

Before making a purchase:

• Review the vendor's return policy on their store page
• Check item condition descriptions carefully
• Contact the vendor with any questions before ordering
• Keep all packaging and documentation for potential returns